Returns may be made on non-sale items within 14 days of receiving the item. Requests may be sent toinfo@ivydoeandco.com. Must be in new, unused condition. Refunds or exchanges will be issued upon receipt of the return. Sale items are not eligible for return. Defective or broken items will be replaced at no cost to the customer pending pictures of defect sent within 48 hours of receiving to info@ivydoeandco.com